Tuesday, September 21, 2010

Dead On Arrival

How is that for ripping the bandaid right off?

Yes ladies (I don't think any guys follow me?) anyhow... Yes ladies... The imagine is dead. I kid you not. I am so dissappointed and frustrated. It sucks. I mean really, I am no worse off than I was before. I still have my E and all. But man, I REALLY was excited by the possibilities. I looked at all the posts. I was eager. And now, utterly deflated. Which is sad and wrong. I know this. I know that alot of you were unable to get one. So I am sorry for my pettiness. I really should just put my big girl panties on and take it like an adult. And I will. Tomorrow. After I sulk for a few hours.

My only hope lies in PC. Maybe they can get me a new power cord. I "think" thats all thats wrong with it. I couldn't get beyond it not powering up to know if anything else is wrong. It has power to part of the cord. But where it goes into the black box with the LED light, I lose it. And of course they made it so that the other half of it has a "unique" end for just their product. GRRRR!!!!

My other option is to return it to HSN. They will refund my shipping once they recieve my package. Nice of them, eh? Anyhow, they have to wait to get it back before a new one can ship. And no, they can not ship a new one as soon as it comes in because its on BACKORDER. She said she would just be honest with me and let me know that I am looking at the end of October to the beginning of November. YIKES.

So tomorrow I will call pc and see if they can just send me a cord. If so, that would be faster and hopefully the machine is technically sound? I don't know what else to do really. November?! Double yikes.

I guess another thing that is bothering me is that it was opened prior to me getting it. You know, the telltale tape over existing tape? The cardboard was not properly placed for the housing either. I did get new cords, dvd, and inks. The main screen had a film that barely was on the window. Like it was placed back on after a demo and wouldn't stick. I am fighting with myself. Maybe I should just send the whole thing back. You know it wouldn't normally bother me that it was demoed. But when you shell out that much money, you expect "new". I wanted to be the one to first dink around with it. You know? And now I can't say for certain that I am.

So, thats my night. I won't die or anything. But I am extremely disheartened by the whole event. Hope everyone has a better night than I did. Hugs to you all. K


  1. That completely stinks! I would be shipping it back...for what you paid, you deserve new!

    So sorry!

  2. I agree, send it back! Something could go wrong a month from now and you might get stuck with it!
    So Sad!!

  3. I am sooo sorry for you my friend because I was even excited for you; however, I'd send it back -- you paid for new and new is what you should get. If they sent you a demo you shouldn't have been charged for the cost of a new product. That does suck!!!

    I've had my moments with situations like that too; fortunately, HSN is good about things like that but it's always a disappointment because you always have to wait!!! Either that or it's sold out completely!!!

    It's up to you, you might be able to get a compatible cord at Radio Shack or Best Buy that might want if you want to keep your Imagine but, if it were me, I'd sent it back and wait!!!

  4. This is all just a super huge bummer! You have every right to be upset. I know the idea of sending it back is difficult, but for the amount of $$ you shelled out, you deserve a spankin' NEW Imagine!

    Your blog is looking great by the way!

  5. I agree with Audrey, and I am so very sorry. I was drooling with you, remember???

    big hug my friend. I am really very sorry.

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  7. I am so sorry this has happened to you. I believe that I would send it back as well if it looks like it not entirely new. However, I understand the dilema with doing that because it is not fair that you will have to wait so long when you ordered yours when you did. Hope it all gets worked out for you.

  8. Oh I am so sorry that this happened to you, but I would definitely send it back and wait for a new one. Call PC direct and maybe they can replace it for you without such a long wait rather than sending it back to HSN. I can only imagine (no pun intended) your disappointment.

  9. You should go the the Cricut-The Official Page over on Facebook...you are NOT alone! There has been DOZENS of people who are having trouble like you, or mats not sticking, or updates not working, etc. There has been nothing but problems with this new machine.

    Never buy anything at launch, I always say. I'm so sorry to hear about your troubles. When you spend that much on a product, it should be brand, spankin' new and work PERFECTLY! I'd send it back and repurchase it when they've worked out all the kinks. Probably about 6 months.

  10. Such a bummer! IO hope they can send you a new power cord ASAP!